Requests get lost
A guest calls reception. Reception messages the housekeeping WhatsApp group. Someone says “on it”. Then nobody follows up.
Guests ask from their phone. AI sends it to the right team. The desk assigns in one tap, staff close it out, and the guest is told it's done. One live request that everyone can see.
No sign-up. Open it as a guest, a housekeeper or the front desk.
Amber Coast · Room 204
Hi David 👋
Hi, could we get two more towels please?
Got it! Housekeeping is on it. Ref NX-1042.
Done in 9 min. Enjoy!
Extra towels ×2
NX-1042 · David · Housekeeping
Hi Amaka
Room
204
Extra towels ×2
No tasks yet…
The problem
Guests don't remember the room. They remember the towels that never came.
A guest calls reception. Reception messages the housekeeping WhatsApp group. Someone says “on it”. Then nobody follows up.
Was it Amaka or Bisi? Did maintenance ever see the leak? Without an owner, every request is everyone's job and so nobody's.
The first sign of a slow response is a one-star review. Nobody can see what's open, what's late or who is overloaded.
How it works
Everyone looks at the same record, so nothing is lost when a request passes from one person to the next.
The guest
No app, no login, no hold music. Type “the AC isn't cooling” or tap Extra towels. They see the request move until it's done.
The front desk
AI reads the message and picks the department and priority. The board shows what's new, what's late and who is free.
The staff member
A one-handed phone app with big buttons. Claim from the open pool, add a note, or hand it back with a reason.
What's inside
Every screen is built for its job: the guest on a phone, the desk on a big screen, staff on the move.
Claude reads each message and fills in the department, priority and a clean title. If the AI is unavailable, keyword rules take over, so a request is never left unsorted.
“water dey drip from ceiling”
Maintenance · High
“abeg one more pillow”
Housekeeping · Normal
Assign at the desk and the staff phone buzzes. Finish on the phone and the guest sees “Done”. Nobody refreshes.
Every request has a due time. Overdue and urgent ones go to the top of Needs attention before a guest has to chase.
Room service and extras get paid in the portal through Paystack checkout. Refunds show up on the manager's board.
To do, in progress, done. An open pool to claim work from. Off-duty mode, so nobody gets assigned on their day off.
Response times, open requests by department and who is carrying the load. Spot the slow floor before your guests do.
Native to Workpeg
NEXORA is installed as a Workpeg peg. Workpeg AI can read live requests, rooms and staff, and act on them, with a confirmation before anything changes.
Give me the shift handover.
7 open · 2 overdue · 1 unassigned.
Overdue
NX-1043 · 311 · AC not cooling · High · 24 min late · Tunde
NX-1047 · 115 · Shower drain · Normal · 12 min late · unassigned
Proposed
1. NX-1047 → Ifeanyi (Maintenance, fewest open tasks)
Example of the handover format. Live answers come from your hotel's own data.
Beyond hotels
Anywhere a guest needs something and a team has to deliver it, it's the same loop: ask, route, assign, done.
Rooms, housekeeping, maintenance, room service
Table QR codes: call a waiter, order, ask for the bill
VIP sections, bottle service, cleaning runs
Guest issues straight to the caretaker's phone
Open a guest phone, a housekeeper's phone and the control room side by side. Send a request and watch it move.